Refund Policy
Refund Policy – A61 Woodseats Sewing Machines Ltd
At A61 Woodseats Sewing Machines Ltd, we want you to be completely satisfied with your purchase. If you are not happy with your item, we are here to help.
Returns
You may return eligible items within 14 days of receipt for a refund or exchange, provided they are unused, in original packaging, and in a resalable condition. Proof of purchase is required.
Certain items are non-returnable, including:
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Used consumables (e.g. threads, bobbins, needles, stabilisers)
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Software or digital downloads
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Special order or custom items
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5–10 working days.
Delivery charges are non-refundable unless the item is faulty or sent in error.
Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 7 days of delivery. We may offer a replacement, repair, or full refund depending on the situation.
How to Return an Item
To initiate a return, please contact us with your order details. We will provide instructions on how and where to send your item.
Contact Us
A61 Woodseats Sewing Machines Ltd
For all refund or return enquiries, please get in touch via our website or store contact details.
We’re committed to providing quality products and customer service you can rely on.